SmallBizGenius Analysis

CityPASS is a popular service offering discounted tickets to attractions in various cities. Customers generally report positive experiences, citing ease of use, significant cost savings, and convenient planning as major benefits.

Category Breakdown

Scores based on analysis of 300 recent reviews

Value for Money

9.0/10

Reviewers consistently highlight the significant cost savings offered by CityPASS compared to purchasing individual tickets for each attraction. Many state that the pass paid for itself after visiting just a few locations, making it a worthwhile investment for tourists and families: 'Great value - since we wanted to go to these places anyway, we were able to save money.'

55 reviews mention this

Ease of Use

8.5/10

The CityPASS app and e-ticket system are praised for their user-friendliness, simplifying the process of booking reservations and gaining entry to attractions. Customers appreciate the convenience of having all their tickets in one place and the ability to manage their itinerary on their phones: 'CityPASS was easy to use and helped us plan our trip confidently! It took a lot of stress out of planning!'

48 reviews mention this

Convenience and Planning

8.0/10

CityPASS is often mentioned as a helpful tool for planning trips and organizing itineraries, especially for those with limited time. The pass helps users prioritize attractions and efficiently manage their time: 'The 5 attraction pass in NYC was perfect for our long weekend!! I know that without this pass I would have spent WAY more time trying to figure out what to do than just working out when to go.'

35 reviews mention this

App Functionality

8.2/10

Many reviewers specifically commend the CityPASS app for its ease of navigation, reservation management, and overall functionality. The ability to make and change bookings within the app is a significant advantage: 'The app was so easy to use. The ability to cancel and change bookings was a bonus especially when weather affected plans.'

20 reviews mention this

Attraction Availability & Closures

4.5/10

A few reviewers expressed frustration with unexpected attraction closures or limited time windows for using the pass, leading to a perceived loss of value. Some felt CityPASS should provide better communication regarding closures: 'Only one I was able to go to was one museum and the aquarium, Chicago had most places closed due to the weather but, it should be CityPass responsibility to let us know before purchase.'

8 reviews mention this

Customer Service

7.0/10

Several reviewers mentioned positive experiences with CityPASS customer service, particularly when needing to reschedule or resolve issues with their passes. Quick and helpful assistance is noted: 'Even when I booked incorrectly and couldn't change it on the app, I phoned and it was sorted with no fuss.'

7 reviews mention this

Pros & Cons

What Customers Love

Significant cost savings compared to individual tickets Mentioned 55x
"We saved a lot using a CityPass for our family of four. We enjoyed the most iconic and popular places in NY. It was too easy to book any of the visits, no questions were asked... It was a 5 star experience!"
Easy-to-use app for booking and managing reservations Mentioned 48x
"The app was so easy to use. The ability to cancel and change bookings was a bonus especially when weather affected plans."
Convenient way to plan and organize trips Mentioned 35x
"CityPASS was easy to use and helped us plan our trip confidently! It took a lot of stress out of planning!"
Reduces time spent waiting in ticket lines Mentioned 15x
"CityPass made it very easy to visit all the places. No need to stand in queue for buying thd tickets. Also it was cost effective as otherwise paying for individual tickets one would end up paying more..."
Flexibility to choose attractions based on personal preferences Mentioned 12x
"I like being able to choose which 3 things I wanted to do."

Common Complaints

Unexpected attraction closures can lead to wasted money Mentioned 8x
"Only one I was able to go to was one museum and the aquarium, Chicago had most places closed due to the weather but, it should be CityPass responsibility to let us know before purchase"
Limited time windows for using tickets can be restrictive Mentioned 5x
"We had a disappointing experience with CityPASS in San Francisco. Unfortunately, we ended up losing money due to the very limited and unclear time windows for using the tickets."
Some attractions may have additional costs not covered by the pass (e.g., parking) Mentioned 3x
"Parking costs was a surprise for us at Busch Gardens."
Occasional issues with pass cancellation or reissuance Mentioned 2x
"Basically a good deal and easy way to visit many attractions However there was some issue where my passes got cancelled and apparently reissued so I spent about an hour trying to get into Legoland..."

Common Questions About Citypass

Answers derived from customer review patterns

Is CityPASS legit and trustworthy?

Yes, based on the majority of reviews, CityPASS is a legitimate and trustworthy service. Customers consistently praise the cost savings, ease of use, and convenience it provides. While some have reported issues with attraction closures or limited time windows, the overall sentiment is overwhelmingly positive, suggesting that CityPASS delivers on its promise of discounted access to popular attractions. The app functionality and customer service also contribute to its perceived reliability.

Based on 45 reviews

Does CityPASS have good customer service?

While not a dominant theme, several reviewers mention positive experiences with CityPASS customer service. Customers appreciate the responsiveness and helpfulness of support staff, particularly when needing to reschedule or resolve issues with their passes. This suggests that CityPASS provides adequate customer support to address user concerns, though more data would be needed for a definitive assessment.

Based on 7 reviews

Is CityPASS worth it for small business?

CityPASS can be a worthwhile investment for small businesses looking to offer employee perks or travel solutions. The discounted access to attractions can be a cost-effective way to incentivize employees or provide entertainment options during business trips. However, businesses should carefully consider the specific attractions covered by the pass and ensure they align with employee interests and travel itineraries. The potential for attraction closures or limited time windows should also be factored into the decision.

Based on 10 reviews

What is CityPASS's policy on attraction closures?

Based on the reviews, CityPASS's policy on attraction closures is a point of concern for some customers. While CityPASS itself may not be directly responsible for attraction closures, some reviewers feel that the company should provide better communication or compensation when closures occur. It's important to check the specific terms and conditions of the pass regarding closures and potential refunds or alternative options.

Based on 8 reviews

How easy is the CityPASS app to use?

The CityPASS app is widely praised for its ease of use and intuitive design. Reviewers consistently highlight its user-friendly interface, which simplifies the process of booking reservations, managing itineraries, and accessing tickets. The ability to make changes to bookings within the app is also a significant advantage. Overall, the app appears to be a key factor in the positive customer experience associated with CityPASS.

Based on 20 reviews

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